What is the main difference between outcomes and processes in decision making?

The distinction between outcomes and processes in decision making is primarily characterized by the nature of their predictability and manageability. When focusing on processes, these refer to the systematic approaches or steps taken to arrive at a decision. Processes are often structured, and individuals or teams can follow these established methodologies to enhance the effectiveness of their decision-making. This means that processes are within the control of the decision-makers, who can choose and apply certain techniques to navigate the issue at hand.

On the other hand, outcomes relate to the results that stem from the decision made. These results are inherently uncertain and can be influenced by various external factors beyond the decision-maker's control. Even when a decision-making process is thorough and well executed, the ultimate results may not align with expectations due to unforeseen variables or changes in circumstances.

Understanding this crucial difference helps highlight why processes are seen as manageable and predictable, while outcomes often remain unpredictable due to their dependence on various factors that may arise after a decision is made. Therefore, the main focus lies in the controllability and predictability—processes can indeed be followed and managed, in contrast to the outcomes.