What technique involves reversing assumptions to explore different perspectives in problem solving?

The technique of reversing assumptions, which is known as assumption reversal, is a valuable tool in problem-solving that encourages individuals or teams to challenge conventional thinking. This method involves identifying and inverting the existing assumptions surrounding a problem or situation. By doing so, it opens up new avenues for creativity and insight, as it prompts participants to consider alternative viewpoints and identify potential solutions that may not have been immediately apparent.

For example, if a team is trying to improve customer service but assumes that more staff will lead to better service, reversing this assumption could involve asking what would happen if fewer staff were employed. This could lead to innovative solutions around optimizing workflows, enhancing staff training, or leveraging technology to maintain or improve service levels.

In contrast, while direct analogies, excursion techniques, and examining it with senses can also be useful strategies in problem-solving contexts, they do not specifically focus on the process of reversing existing assumptions to gain a fresh perspective. Each of these other methods may contribute to creativity but does not directly address the challenge of reshaping underlying beliefs about a problem. Assumption reversal specifically targets these preconceptions, making it a powerful technique for exploring new ideas and solutions.